CTI is a National Voluntary Organization that offers a unique service in support of safer, healthy communities. More than five thousand individuals have received certified training through CTI. We help government agencies and corporations create safe customer service environments. We help staff members and volunteers in residential and related programs address family violence, mental health, addictions, ex-offenders, and the physically or mentally challenged.

Our goal is to contribute to the development of knowledge, skills and services that reduce social conflict and promote active participation that builds healthy individuals, agencies, workplaces and communities. Our passion is to help people who help people.